Privacy Policy
Last updated: June 19, 2026
Text Messaging
Trusted Hands Internal Medicine ("we," "us," "our," or "the Practice") offers patients and contacts the option to receive text (SMS) messages related to appointment reminders, scheduling, billing, and general practice communications.
Consent
By providing your mobile phone number to us and opting in (verbally, in writing, through a form, or by texting us), you consent to receive SMS text messages from Trusted Hands Internal Medicine. Consent to receive text messages is not a condition of receiving care or any service from our Practice.
Message Frequency
Message frequency varies depending on your appointments and interactions with our Practice (for example, you may receive appointment reminders, scheduling confirmations, or follow-up messages). You may receive recurring messages as needed.
Message and Data Rates
Message and data rates may apply, depending on your mobile carrier and plan. Please contact your wireless provider for details about your text and data plan.
How to Opt Out
Reply STOP at any time to stop receiving text messages from us.
How to Get Help
Reply HELP for assistance, or contact us at 909-202-4336
Your Personal Information
We do not sell, rent, or share your mobile phone number or other personal information with third parties for marketing or promotional purposes. Your information is used solely to provide you with the services you have requested and to communicate with you about your care, in accordance with our HIPAA Notice of Privacy Practices.
Contact Us
If you have questions about this SMS Privacy Policy or how we handle your personal information, please contact us at:
Trusted Hands Internal Medicine
1800 Western Ave. N STE 409, San Bernardino, CA 92411
909-202-4336
Additionally, a copy of our full HIPAA Notice of Privacy Practices is available at our office upon request.